Return and Refund Policy
Effective Date: 5/3/2025
1. Returns
We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return within 5 days of receiving your order, provided that:
- The product is unused, unopened, and in its original packaging.
- Proof of purchase is provided.
2. Non-Returnable Items
For health and safety reasons, we do not accept returns on:
- Opened or used products.
- Items purchased on final sale or promotional discounts.
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 5 business days.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at support@therapatch.net.
5. Return Shipping
- Customers are responsible for return shipping costs unless the product is defective, or an incorrect item was received.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
6. Late or Missing Refunds
If you haven’t received a refund yet, please:
- If you still have not received your refund, contact us at support@therapatch.net.
7. Contact Information
For any return or refund inquiries, please reach out to us at:
Email: support@therapatch.net
8. Changes to This Policy
Thera Patch reserves the right to modify this policy at any time. Updates will be posted on this page with an effective date.